- This topic has 2 replies, 2 voices, and was last updated 3 days, 23 hours ago by
.
-
Posts
-
-
Looking at the latest Verizon bill, the expected device upgrade credit is not listed even though the trade-in was already accepted. Everything else on the account looks normal. Could support confirm whether the credit is still pending or was never attached to the line? I would like to hear whether others saw the adjustment appear later or needed an agent to fix it. A clear billing explanation would help me know whether another statement needs to pass first.
-
Upgrade credits can take time to appear even when Verizon has already accepted the trade-in. The billing resource verizon customer service contacts reaches an agent who can determine whether the accepted device is attached to the right line and billing cycle. The latest statement, trade-in confirmation, device details, and promised credit amount make the request specific. An agent can explain whether the adjustment is queued for a later statement or whether the promotion needs correction on the account. Knowing the expected billing cycle is more useful than waiting without a clear date.
-
-
- You must be logged in to reply to this topic.